RETURN POLICY Our goal is to provide our customers with the best possible experience. We aim to provide nothing but the best in quality and service.
Accessories Any accessory that is currently in-stock at the time of purchase can be returned within 30 days of purchase as long as it remains in its original packaging and remains in new condition. Accessories include, but are not limited to the following: Dart board cabinets and darts, poker chips and poker sets, in-stock poker tops and non-wood poker tables, playing cards, books, movies, wall art, barware, floor figurines, ping pong nets, paddles and balls, air hockey pucks and paddles, pool balls, pool racks and cue accessories. Pool Cues Pool cues may be returned within 30 days of purchase in new and un-used condition. If cue stick shows any type of wear, chalk markings, scratches, or marks the pool cue will not be returnable under any condition. Special Orders Any order that is custom made and ordered from any manufacturer is non-refundable and non-returnable. Special orders taken in a store require a 50% deposit. The deposit is non-refundable after 48 hours. Under no circumstance may any custom order be returned due to the delay in shipping, damage, or missing items. Pool Table and Furniture Returns Any pool table, bar, bar stool, game table, and game chair is considered a custom order and must follow the guidelines set forth above in the Special Orders Section. Therefore, any pool table, bar, bar stool, game table, and game chair is non-refundable and non-returnable and all sales are final upon delivery or pickup, unless your order is cancelled within 48 hours of being placed. Customer receipt or proof of purchase is required for refund. A store credit from our store will be issued in the event that proof of purchase cannot be located. Merchandise that is refused because it doesn’t fit will also be refunded in merchandise or store credit only. Any shipping or delivery costs will not be returned, and a 20% re-stocking fee will be applied. Please contact us at (404) 352-3088 to facilitate your return. A return pick up will be scheduled. A refund or credit will be issued upon receipt of your return into our warehouse. Foosball/Hockey/Shuffleboard Tables Any foosball, hockey, or shuffleboard table may be returned within 30 days of purchase as long as it is returned in the original box in like new condition and contains all parts and accessories. Any shipping or delivery costs will not be returned, and a 20% re-stocking fee will be applied. Arcade/Pinball/Jukebox All arcade games, pinball machines, and jukeboxes are non-refundable and all sales are final, unless your order is cancelled within 48 hours of being placed. Cold weather can affect the performance of electronic arcades, pinball machines, and jukeboxes. Items should be allowed to warm up to room temperature (65 °+) before power is applied. Not doing so may risk damage to the game. You should allow at least one hour for the item to warm up before powering up. Problems that occur due to improper set-up are not returnable. Lighting All lighting may be returned within 30 days of purchase as long as it is returned in the original box in like new condition and contains all parts and wiring. It is the customer’s responsibility to inspect all lighting before it is accepted. Greater Southern Home Recreation will not be held responsible for any light that breaks after it leaves our store doors. Under no circumstance will Greater Southern Home Recreation employees install any light. Greater Southern Home Recreation reserves the right to modify its exchange and return policies at any time.
ALL MERCHANDISE MUST BE IN NEW CONDITION AND IN ORIGINAL PACKAGING TO OBTAIN REFUND OR STORE CREDIT. SHIPPING AND DELIVERY CHARGES ARE NON-REFUNDABLE. RETURN SHIPPING AND/OR MERCHANDISE PICKUP CHARGES ARE THE CUSTOMER’S RESPONSIBILITY.